Privacy Policy

Privacy Policy

At PackmanCart.co.uk, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website, www.packmancart.co.uk.

1. Information We Collect

When you visit our website or place an order, we collect the following types of information:

  • Personal Identification Information: This includes your name, shipping address, billing address, phone number, and email address.

  • Payment Information: We collect payment details such as your credit card number and billing information. This information is securely processed and not stored directly by us.

  • Order Information: This includes details of the products you purchase, such as the type of disposable vape, flavor, and quantity.

  • Technical Information: This includes your IP address, browser type, operating system, and usage data when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Your Orders: To handle shipping, returns, and payments efficiently.

  • Improving Customer Service: Your information helps us respond to your requests and support needs more effectively.

  • Sending Periodic Emails: We may use your email address to send order updates, company news, or promotional offers. You can opt out of promotional emails at any time.

  • Enhancing Our Website: We use aggregated data to improve the user experience on our website.

3. How We Protect Your Information

We take your privacy seriously and implement robust security measures to protect your personal information:

  • Encryption: All payment and personal information is transmitted via Secure Socket Layer (SSL) technology.

  • Restricted Access: Only authorized personnel have access to your personal information.

  • Secure Payment Processing: We use trusted third-party payment processors to handle transactions securely.

4. Sharing Your Information

We do not sell, trade, or transfer your personal information to outside parties except when necessary to fulfill your order (e.g., shipping partners, payment processors). We may also release information if required to comply with legal obligations.

5. Third-Party Services

We use third-party payment processors such as Bitcoin, Cash App, Zelle, and Chime to process transactions. These providers have their own privacy policies, and we recommend you review them for more information.

6. Your Consent

By using our website and services, you consent to this Privacy Policy.

7. Cookies

We may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize your browser and capture certain information. You can disable cookies in your browser settings, but this may affect your experience on our website.

8. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Request the deletion of your personal information.

To exercise any of these rights, please contact us at sales@packmancart.co.uk.

9. Returns and Refund Policy

If you are not completely satisfied with your purchase, you may initiate a return within 14 days of receiving your order. Please contact our Customer Support team to arrange a return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will be applied to your original payment method.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page periodically for any updates.